Terms & Conditions
Using The Roaming Sauna
We want your sauna session to be safe, relaxing, and unforgettable. Please take a moment to read through these guidelines before you arrive. If you’re making a booking for others, it’s your responsibility to share these rules with everyone in your group.
Safety First
Sauna use is at your own risk.
You must be 18yrs + to use the sauna in any community or private session.
Do not use the sauna if you have a medical condition affected by heat (such as heart issues, high blood pressure, pregnancy) unless your doctor has cleared you.
Remove all jewellery items, the sauna reaches high temperatures which can cause the material to heat resulting in burns
No alcohol, smoking, or drug use in or around the sauna.
If you feel dizzy, faint, or unwell—leave the sauna immediately.
Be mindful of hot surfaces, slippery floors, and sudden changes in temperature.
Age Restrictions
Minimum age for sauna use is 18.
Our Insurance Policy does not permit anyone under the age of 18.
Anyone under the age of 18 will not be permitted to use the sauna or any other equipment under the provisions of The Roaming Sauna.
Sauna Etiquette
To keep the sauna safe, comfortable, and enjoyable for everyone, please follow these guidelines:
Session length: Limit each sauna session to 20 minutes max (we recommend 5–15 minutes for the best experience).
Water on the rocks: Follow the operator’s instructions when adding water. Only use the provided sauna water—nothing else.
Safe entry & exit: Step carefully when coming in or out, and keep doorways clear so others can exit quickly if needed.
Clean feet, no shoes: Remove footwear before entering and make sure your feet are clean.
Hands off the stove: For your safety, please don’t touch any part of the heater or stones.
Sit on a towel: Always use a towel to sit or lie on inside the sauna.
Be respectful: Keep noise low and be mindful of other bathers.
Cold plunge etiquette: If there’s a plunge pool, rinse off before diving in.
Remove jewellery, watches and any eyewear before your sauna sessions to avoid burns/damage.
Cold Water Dips
Ice baths, sea swims, and cold showers are all at your own risk.
Make sure you are confident in cold water and, if swimming outdoors, comfortable in open-water conditions.
Our Liability
The Roaming Sauna is not responsible for injuries, health issues, or lost/damaged personal belongings.
By booking, you accept these risks and waive any claims against The Roaming Sauna.
Private Hire & Events
A 50% deposit is required to confirm a private booking, with the balance due 5 days before your event.
Any damage caused during private hire will be charged to the person who booked.
Bookings, Payments & Cancellations
All sessions must be made via the website using Acuity Booking platform
Full Payment is required at point of booking.
We’re happy to refund or reschedule any communal or private session bookings up to 48 hours before your session.
Refunds – May be subject to a small admin fee.
Rescheduling – Always free.
How to reschedule:
If you booked via our Acuity: Scheduling system, you can reschedule directly through your confirmation email.
Otherwise, email us at hello@theroamingsauna.com with your booking details (Name, Date, Time, Location).
How to request a refund:
Email hello@theroamingsauna.com with your booking details (Name, Date, Time, Location).
Please note: Cancellations on the day or no-shows can’t be refunded or rescheduled.
Weather policy
We operate in most conditions, but if extreme weather (storms, high winds, etc.) makes it unsafe, we may cancel and offer you a full refund or reschedule.
Contact us
📧 hello@theroamingsauna.com
📱 Instagram: @the_roaming_sauna_
📘 Facebook: The Roaming Sauna
Photography & Privacy
Photography is allowed only with consent from everyone in the frame.
Urban Heat may capture images for marketing. We'll always ask permission before taking any photos/videos, and including you in any marketing collateral.