Privacy Policy

Last updated: 14th August 2025

1. Who We Are

We are The Roaming Sauna, based in Suffolk, UK. We operate mobile sauna sessions and events. Our website address is: theroamingsauna.com

We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following information:

  • Personal details: name, email address, phone number, billing/shipping address (when you book a session or contact us).

  • Payment information: processed securely via our payment provider (we do not store your card details).

  • Technical data: IP address, browser type, pages visited, and how you interact with our website (via cookies/analytics).

3. How We Use Your Information

We use your information to:

  • Process your bookings and payments

  • Respond to your enquiries

  • Send booking confirmations, updates, or relevant service information

  • Improve our website and customer experience

  • Send marketing emails (only if you have opted in — you can unsubscribe anytime)

4. Sharing Your Information

We do not sell your information.
We may share your data only with:

  • Payment processors (for booking transactions)

  • Email marketing services (if you subscribe to updates)

  • Analytics providers (to improve our website)

5. Cookies & Analytics

Our website uses cookies to:

  • Remember your preferences

  • Help us understand how our website is used
    You can disable cookies in your browser settings at any time.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your information

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

7. How We Protect Your Information

We use secure technologies and take reasonable steps to protect your personal data from unauthorised access, use, or disclosure.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us:
📧 Email: hello@theroamingsauna.com