Booking, Payments & Cancellation Policy

• All sessions must be made via the website using Acuity Booking platform

• Full Payment is required at point of booking.

• We’re happy to refund or reschedule any communal or private session bookings up to 48 hours before your session.

• Refunds – May be subject to a small admin fee.

• Rescheduling – Always free.

• How to reschedule:

• If you booked via our Acuity: Scheduling system, you can reschedule directly through your confirmation email.

• Otherwise, email us at hello@theroamingsauna.com with your booking details (Name, Date, Time, Location).

• How to request a refund:

• Email hello@theroamingsauna.com with your booking details (Name, Date, Time, Location).

• Please note: Cancellations on the day or no-shows can’t be refunded or rescheduled.